You can send your claims to EuroTitrisation for free:
- by e-mail: firstname.lastname@example.org
- by post:
Claims Processing Service
12 rue James Watt
93200 Saint Denis
We will acknowledge receipt of any claim within a maximum of 10 business days following receipt, unless we provide an appropriate response directly prior to this deadline.
In all cases, we will provide an appropriate response within a maximum of two months from receipt of the complaint (except in exceptional circumstances duly justified).
Complaint processing is free. However, you must pay your own costs, in particular postage, telephone and travel costs, as well as consulting fees or third-party fees from which you have requested assistance.
If you feel that our response is not satisfactory enough, you can contact the AMF Ombudsman by writing to:
Autorité des Marchés Financiers
17, Place de la Bourse
75082 PARIS CEDEX 02
The AMF Mediation Request Form and the Mediation Charter are available at: http://www.amf-france.org